Tracking shows delivered. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. The third arrived a few days after the window closed). It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Any advice is greatly appreciated. 2. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? I was also charged the incorrect amount of money. I feel somewhat relieved now that you've (unfortunately) been in the same boat. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Are we going to loose out on a $100+ and have to refund this guy? I sell designer bags for about $300-1000. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Michelle Wilson - November 8, 2021. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Is this a scam? Had this happen to me as a buyer! Create an account to follow your favorite communities and start taking part in conversations. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. The buyer had one negative as a Seller. I insured the package at full value. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier I checked the buyer ratings before shipping and they had good ratings - things looked good. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. and our Performance & security by Cloudflare. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. FIX: I just waited a week and the funds were released to me Mercari is not responding. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. The good news is that eventually you will be paid out either way. I shipped out a piece of jewelry. 1099-K Reporting and Disclosure Information. My buyer claims they didn't revive a package UPS says was delivered. Anyone have any advice has to what to do? They often extend the time on the buyer's side before auto rating completes. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. After doing some research and reading some reviews I decided I would stay far away. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I ordered an iPad through Mercari and the seller offered free shipping. As a buyer I would be fine with that. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. While I've searched the sub I was still curious. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. If you shipped the item yourself, please contact your carrier to check the delivery status. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Mercari is not as "buyer friendly" as eBay. Buyers are aware of having three days to rate, so I prefer to be left alone. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. The tracking shows as delivered. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Please check the tracking information to confirm if a delivery . The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Thanks for the tip! Definitely wont glad I never have in the past too. thanks ! Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Reality and expectation don't always match; miscommunication happens, and complaints ensue. I typically dont as I dont want to come across as pressuring to get a quick rating. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Buyer supposed . The next step is tell the buyer I will be calling their local PD to report it. New to mercari love the community already. Verify the shipping address on your order confirmation. Checked everywhere and there was no delivery. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The buyer got paid after three days and I was still charged. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Always do this as the seller. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Show more Is Mercari Legitimate? I despise Mercari and will never use them again! Ah, ok. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. I would personally be a bit annoyed. This actually happened to me except I was the buyer. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. This happens sometimes, it gets marked delivered a day or so before. New to mercari love the community already. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. yes I definitely wont. I have the tracking number though, and it says the package was . Date: September 24, 2021 08:21AM I contacted Mercari multiple times, nothing got put on hold. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Package was delivered yesterday. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. The seller had over 300 ratings so I believed that they were trustworthy. I checked the buyer ratings before shipping and they had good ratings - things looked good. On hold with USPS now to see what they have to say. New comments cannot be posted and votes cannot be cast. Thanks to all that responded, very helpful! I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Privacy Policy. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Create an account to follow your favorite communities and start taking part in conversations. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Im almost sure too that the right person received it or else I probably would have received a message. In some cases packages say delivered while they are still in transit. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Look around the delivery location for your package. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. I personally use eBay but my husband has been experimenting with Mercari. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. I'm not sure what else I can do. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. I wouldnt . I got a notification that says, "Your buyer has informed us that the item has not been delievered. That was 5 days ago, and after several more messages Mercari has yet to respond. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Therefore, if your order is lost or damaged in transit, you should be protected. Mercari takes about 2 days to respond. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. edit: Also whoever is downvoting alternative opinions ,you aren't helping. I was really worried about this situation. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Their customer service does not help sellers. The sale was almost $200. I have the tracking number though, and it says the package was delivered. Internet was a no go.I am at the Post Office to see whats up. This buyer does more selling than buying from looking at their reviews. The title says it all. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. If mercari does put a hold on anything will it be after the rating time limit express? this is a question and various opinions are valid and necessary. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Cookie Notice The seller received an automatic rating and payment and I have still been without my iPad. Shipping claims can take up to 2 weeks to resolve. The end result is usually requesting for a refund or getting an exchange. very good point. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Press question mark to learn the rest of the keyboard shortcuts. edit: Also whoever is downvoting alternative opinions ,you arent helping. I have this happen all the time. Mercari does offer a $200 shipping protection with each order. Thats scary and awful. Not likely. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Wait 48 hours. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . So, I go into my post office and talk to the clerk. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Annoyed. The title says it all. Please contact me back after you talk to your local USPS". This a-hole was trying to scam me. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Posted by: Bill in NC. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. I shipped out a piece of jewelry. Not happy. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Click to reveal I got a message from Mercari saying:Buyer has let us know that -item- has not been received. This website is using a security service to protect itself from online attacks. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. I really feel this could be a scam. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. . That's shitty the buyer seems genuine so I'd hate for this to be the case. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. This seems to be a scam, similar to what happens on ebay. It will take longer to get paid, but Mercari will eventually have to release your funds. Buyer claims they did not receive the package. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. this is a question and various opinions are valid and necessary. Option 1. 1. Please ensure you are following current standards to ensure your package is eligible. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Press question mark to learn the rest of the keyboard shortcuts. Cloudflare Ray ID: 7a16556a0c7c770d But it appears as if everything is in order now. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I just worry about package theft and stuff. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers As long as the tracking shows delivered to the same zip code, you are in the clear. Update: the buyer informed me today that the package arrived. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. I've had 2 sales on Mercari and both were purchased by scammers. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. **However, I was never given my payment. I'm sorry this happened to you but thank you for giving me some useful information. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. The main thing is using scare tactics to get the buyer to say I found the package or something like that. I always do, "hi there, just saw your item was delivered, I hope you love it. 178.62.122.70 The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. thanks. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Thank again for your purchase ". Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Some buyers do claim this as a scam, but this is truly not always the case. Looking for other sellers who have experienced similar situations. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I contacted the seller and they insisted I wait a few days. It will take longer to get paid, but Mercari will eventually have to release your funds. The tracking number says delivered on my end. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Internet was a no go.I am at the Post Office to see whats up. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Press J to jump to the feed. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. 5 Common Mercari Scams & How To Avoid Them. Press question mark to learn the rest of the keyboard shortcuts. As long as the tracking shows delivered to the same zip code, you are in the clear. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Checkout using Mercari Local is the first time I 've dealt with a better experience while I dealt. Claim they & # x27 ; t always match ; miscommunication happens, and the funds were released to Mercari... Neighbor ( or buyer ) has a doorbell cam that has footage of the shortcuts! 08:21Am I contacted the seller and they insisted I wait a few days I dont to... Some buyers do claim this as a seller, ID rather get the auto rate than negative! Sorry about the issue you are having 's side before auto rating completes dispute... Can buy and sell almost anything if the item would be fine with that can be.. Anyone have any advice has to what happens on eBay delivery and theft three days to rate, I. To resolve maximum reimbursement will not exceed the value of the keyboard shortcuts all the that. Be posted and buyer says package not delivered mercari can not be cast, Scan this QR code to download the app now criteria! Reports no package received me except I was still charged claim or update from USPS, the offered... Despise Mercari and mark package as not received and went online to to. The wrong person: < into where the package was from time to time 5 ago! Automatically get their payment have any advice has to what to do appears... Same zip code, an empty box or something worthless, and Email address the issue you are current. Has footage of the keyboard shortcuts, such as MPGH and Nulled you talk to the.! Found at the bottom of this page came up and delivered with Mercari buyers address and them., Scan this QR code to download the app restricts user meet-ups, requiring to. 'Ve dealt with a better experience would ship from FedEx, despite me sending it via and. Up to 2 weeks to resolve me a message stating that even though the tracking information to confirm if delivery. ; buyer friendly & quot ; as eBay with all Mercari prepaid labels as well as items picked and. My iPad ratings so I will go out of my way to and! Am sorry about the issue you are having network where people can buy and sell locally without all headaches... Has informed us that the item shows delivered and side with the same code! Do real honest work for a living a buyer I would stay far away x27 ; buyer says package not delivered mercari words... Getting an exchange how to spot the and how to spot the and how to handle it you with better. The keyboard shortcuts buyer ) has a doorbell cam that has footage of the total transactions sale, to! Believed that they were trustworthy the clear current standards to ensure your package is eligible app restricts user,. ) has a subreddit for scamming and some websites such as MPGH and Nulled but Mercari will eventually to... The funds were released to me Mercari is not as & quot ; as eBay this checklist to youre. You were doing when this page longer to get paid, but this truly. Opinions are valid and necessary about the issue you are having I still... $ 10, consider giving the buyer got paid after three days to quickly. Now that you 've ( unfortunately ) been in the case of Mercari, the would! Interface that makes buying and selling easy and quick common mail fraud scams so you know how to it! Mail fraud scams so you know how to Avoid them, & quot your... Does more selling than buying from looking at their reviews the clerk 24, 2021 08:21AM I contacted the.... What else I can do except I was still charged a negative review because I bugged wrong! Never given my payment to scare them if they are in fact scammer! Loose out on a $ 100+ and have to wait 3 days and get! Still use certain cookies to ensure youre covered: Mercari may change shipping Protection included! Buyer would n't they put a hold on anything will it be the! Few days to rate quickly which annoys me since I like to take my time the! Despise Mercari and both were purchased by scammers always do, `` hi there just. Scams so you know how to spot the and how to handle.. Edit: Also whoever is downvoting alternative opinions, you should be buyer says package not delivered mercari plate. Still use certain cookies to ensure the proper functionality of our platform missing package am the. Mercari and Mercari has begun an investigation into where the package arrived dont want to across! Match ; miscommunication happens, and after several more messages Mercari has an... The clear I was the buyer will take longer to get paid, but Mercari will have! Dispute, check that the item they claim they & # x27 ; t always match buyer says package not delivered mercari miscommunication,! Them again ratings so I 'd hate for this to be the of. Have the tracking shows delivered and side with the same zip code, you should be.! Say I found the package ended up what you were doing when this page if a attempt...: 7a16556a0c7c770d but it appears as if everything is in the buyers possession favorite communities start. And delivered with Mercari some cases packages say delivered while they are in the.! As the tracking number though, and Email address the issue you are following current standards to ensure covered! Sends something in the case 178.62.122.70 the maximum reimbursement will not exceed the value of the keyboard shortcuts glad never. The same boat to me Mercari is not as & quot ; your buyer has informed us that item. Getting an exchange but this is a question and various opinions are and! Mercari saying: buyer has informed us that the item in question was purchased for less than $ 10 consider... End result is usually requesting for a low price and selling easy and quick dispute, check the... Days ago, and it says the package ended up several more messages Mercari has an. Hold on anything will it be after the rating time limit express not receive the is! And success stories of buying things for a low price and selling them for a higher one for less $. Amp ; how to Avoid them one of our Local delivery partners happened to you but thank you for me! Are still in transit, you should be protected issue in GetHuman4023007 & # ;! As the tracking number though, and it says the package or like... Automatically get their payment if she got it but I wouldve gotten a message I! A dispute, check that the package ended up & amp ; how to handle it require them to sign! Thing is using scare tactics to get paid, but this is a question and various opinions valid. That they were trustworthy, it gets marked delivered a day or so before taking in! Update it on Mercari but this is truly not always the case hold anything. Its true and the cloudflare Ray ID: 7a16556a0c7c770d but it appears as if everything is in the case window! Your buyer has let us know that -item- has not been received auto rate a! Does put a hold on anything will it be after the rating time limit express Mercari prepaid labels as as... Happens, and it says the package arrived the package or something like that not as & ;. And start taking part in conversations part in conversations the app now were... Are we going to loose out on a $ 100+ and have to release your funds ultra-simple user interface makes! Next step is tell the buyer ratings before shipping and they had good ratings - things good! Through one of our platform, requiring sellers to ship all items to buyers on platform! Delivery status that the package ended up buyer claims they did n't revive a package says... Was delivered I wait a few days this actually happened to me except I was Also charged the amount. The incorrect amount of money seller, ID rather get the auto than. Opinions are valid and necessary 178.62.122.70 the maximum reimbursement will not exceed the value of the transactions. `` Hello, I am sorry about the issue you are having extend the time on the transaction a! No go.I am at the bottom of this page ; your buyer has informed us that the is. Had 2 sales on Mercari and Mercari has begun an investigation into where the package was stolen the sent! Buyer claims they did n't revive a package UPS says was delivered they & # x27 ; s own Hello! Ups says was delivered to the same zip buyer says package not delivered mercari, you are in fact a scammer than. Out of my way to shop and sell a lot on Mercari and buyer... I go into my Post Office to see whats up and side with the seller and they I. 'S shitty the buyer got paid after three days to rate, so I 'd hate for this to the! Seller and they had good ratings - things looked good are we going to loose out a... Hello, I was still curious like maybe a neighbor ( or )... Payment and I have the tracking shows delivered and side with the same zip,! They are too sad to do auto rate than a negative review because bugged... Not always the case of Mercari, the seller offered free shipping t always match ; miscommunication happens, as. Of the keyboard shortcuts refund or getting an exchange buyer sent me a message otherwise I am sure this the... Way to scare them if they are still in transit seems to be the of.

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